Membership Revenue Reporting Process Improvement for Small Scale Non-Profits

Designed and launched a scalable reporting system to provide executive leadership with real-time visibility into membership revenue trends.

Role

Financial Coordinator

Industry

Excel (Pivot Tables, SUMIFs, XLook Up, Two-way Look Ups), ShulCloud CRM

Scope

5,000+ member accounts

Objective

This table aggregates revenue metrics by billing type, giving a top-line view of charges, payments, and balances.

The Challenge

Membership dues varied by billing type, and existing reports lacked clarity, consistency, and actionable insights. Leadership couldn't easily track who paid in full, who required follow-up, or the state of receivables.

My Approach

I developed a dynamic Excel-based reporting system with 4 key components:

Billing Type Summary: Aggregated charges, payments, reversals, and balances

Objective

This table aggregates revenue metrics by billing type, giving a top-line view of charges, payments, and balances.

The Challenge

My Approach

I developed a dynamic Excel-based reporting system with 4 key components:

Billing Type Summary: Aggregated charges, payments, reversals, and balances

Payment Status Breakdown: Matrix showing payment statuses across billing types (paid, partial, adjusted, unpaid, etc.)

Automated Validation Table: Used SUMIF formulas to verify totals and catch discrepancies

Account-Level Detail Report: Included account name, type, billing type, charge, payment, reversal, balance, and payment status.

Final detailed report used by the Executive Director for individual-level decision-making.

Screenshots attached — built using raw CRM data cleaned, categorized, and modeled for executive use.

Results & Impact

Reduced reporting time and manual checks.
Gave leadership a real-time, data-backed view of revenue health.
Enhanced transparency and enabled proactive member outreach.
Fully customized to the Executive Director’s reporting style and decision-making needs.

Results & Impact

Reduced reporting time and manual checks.
Gave leadership a real-time, data-backed view of revenue health.
Enhanced transparency and enabled proactive member outreach.
Fully customized to the Executive Director’s reporting style and decision-making needs.

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Alina Augustine

Alina Augustine

Alina Augustine